Eligible Claims
Damaged items
Defective items
Incorrect items received
How to Submit a Claim
Contact us within 14 days of delivery at [email protected] or via our Contact page.
Include your order number and photos showing the issue.
Non-Returnable Items
Change of mind
Wrong size or color selection
Items delivered correctly as ordered
Shipping Restrictions
Please note that we are unable to deliver to certain countries due to shipping or customs restrictions.
Claims for non-deliverable countries cannot be processed, and customers will be notified at checkout.
Refunds & Replacements
Verified claims will be refunded or replaced promptly.
Return shipping for defective or incorrect items may be reimbursed; otherwise, the customer pays.
Processing Time
Refunds usually take 3–7 business days after approval.